Refund policy

Returns and refunds — Last updated: September 22, 2026

30-day returns — You have 30 days after receiving your order to request a return. To be eligible, the item must be unused, uninstalled, in its original condition and in its original packaging, with your order number as proof of purchase.

What can't be returned — Switches and dimmers that have been installed or wired, unless defective. Custom plates and configurations built to your specification. The finish sample set.

How to start a return — Email info@oxidehardware.com with your order number and the items you want to return. If your return is accepted, we email you a return shipping label and the return address. Items sent back without first requesting a return will not be accepted. There are no restocking fees.

Damaged, defective or wrong items — Inspect your order on arrival. If an item is damaged, defective or not what you ordered, email photos within 7 days of delivery and we will replace it or refund it. Return shipping for these cases is on us.

Exchanges — The fastest way to get the right item is to return the one you have and place a new order once the return is accepted. If you need help choosing the right configuration or finish, email us before you order.

Refunds — We notify you once we have received and inspected your return and tell you whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since approval, contact us at info@oxidehardware.com.

Warranty — Every product is covered by a one-year warranty against defects in materials and workmanship. Natural patina on unlacquered brass is not a defect. Email us with photos and your order number and we will replace or refund the item.

Contact — Oxide Hardware (Nalcova LLC), 30 N Gould St Ste N, Sheridan, WY 82801. info@oxidehardware.com, +1 (307) 394-4990.